The 5 Most Popular Chatbase Alternatives (2025)

January 31, 2025

Timo Tzschetzsch

Want to automatically qualify and follow up with hot leads from conversations? While Chatbase enables businesses to log and analyze chat messages, there are other great options out there that can take your lead conversion to the next level. Let's look at the top choices that might work better for your business.

TL;DR

• Setter AI is the leader in conversational booking, handling the entire process in WhatsApp
• Drift provides AI chatbots and automation to identify and convert high-quality leads
• Chatfuel is a no-code chatbot builder for Facebook, Instagram, WhatsApp and websites
• Botpress offers advanced conversational AI with deep integration capabilities
• For enterprises, Yellow.ai excels at omnichannel automation and workflow management

Understanding Chatbase

First, let's talk about Chatbase. Here's what you need to know:

• Chatbase logs and analyzes conversations across messaging channels
• Plans start at $49/month for up to 500,000 messages
• Limitations in directly qualifying leads or automating follow-ups

(+) When to choose Chatbase

• You need basic chat analytics and logging
• You use multiple chat channels and want unified reporting
• You don't require advanced automation or lead capture

(-) When not to choose Chatbase

• You want AI chatbots to automatically qualify and book leads
• You need rich automation for sales pipelines and CRM integration
• You have high conversation volumes requiring scalable automation

#1 Setter AI: The Leader in Conversational Booking

Setter AI is the go-to solution for automating appointments and lead capture over WhatsApp, keeping the entire process conversational. With over 2,300 businesses relying on it daily, it's the proven leader in conversational booking.

Key Features:

• Responds to leads in 10 seconds flat
• Sets up WhatsApp Business in 5 clicks
• Books directly into your Calendly
• Keeps the whole booking process in WhatsApp (Conversational Booking)
• Connects to 7,000+ apps through Zapier
• Handles up to 100,000 leads per month
• Soon supported: SMS, Instagram, Messenger and website embed

Pricing:

• $199/month for 250 leads
• $499/month for 1,000 leads
• $990/month for 2,500 leads
• Enterprise plans available

(+) When to choose Setter AI

• You want fast, easy setup to start capturing leads over WhatsApp
• You use Calendly and want bookings populated automatically
• You need proven performance with conversational AI - over 2,300 businesses use it
• You want the entire booking process contained within WhatsApp conversations
• You're seeking the true leader in conversational booking

(-) When not to choose Setter AI

• You don't primarily use WhatsApp for outreach
• You need human agents involved in most conversations
• You have very complex booking or sales cycles

#2 Drift: Best-in-Class Conversational Marketing

Drift takes conversational marketing and sales to the next level with powerful AI chatbots that identify, qualify and convert high-intent visitors into customers.

Key Features:

• AI chatbots for 24/7 lead qualification
• Intelligent targeting of high-value visitors
• Chat routing to the right sales rep
• Meeting booking straight from conversations
• Integrations with marketing/sales tools like Marketo and HubSpot

Pricing:

• Premium plan starts at $2,500/month
• Advanced and Enterprise plans available, custom pricing

(+) When to choose Drift

• You want AI chatbots engaging and qualifying visitors on your website
• You need smart routing to connect hot leads with sales reps instantly
• You use marketing automation and want seamless CRM integrations
• You have high web traffic volumes requiring scalable automation

(-) When not to choose Drift

• You don't get many marketing website visitors
• You prefer conversations over chat channels like WhatsApp
• You have a small team and want lower-cost options first

#3 Chatfuel: No-Code Chatbots for Messaging

Chatfuel makes it easy to build AI chatbots for Facebook Messenger, Instagram, WhatsApp, and websites - no coding required. It's ideal for small businesses looking to automate customer communications.

Key Features:

• Intuitive no-code bot builder
• Supports Facebook, Instagram, WhatsApp & websites
• Automated FAQ and support chatbots
• Simple integrations with Shopify, HubSpot and more
• Live chat functionality

Pricing:

• Free trial available
• Facebook/Instagram plans start at $20/month for 1000 conversations
• WhatsApp plans start at $49.49/month for 1000 conversations
• Pro and Enterprise options available

(+) When to choose Chatfuel

• You want an easy no-code way to build chatbots
• Customer support over chat channels is a priority
• You need chatbots for ecommerce on Facebook, Instagram or Shopify
• You're a small business looking for cost-effective automation

(-) When not to choose Chatfuel

• You require advanced natural language processing
• You have high volumes of queries requiring robust AI
• You need chatbots for complex sales pipelines

#4 Botpress: Scalable Enterprise Conversational AI

Botpress is a comprehensive platform for building advanced AI virtual agents for customer communications across channels like voice, chat, and email.

Key Features:

• Visual dialog builder for no-code chatbots
• Natural language processing and AI Agents
• Enterprise integration capabilities
• Multichannel support including voice assistants
• Customizable AI chatbots and data analytics

Pricing:

• Free tier for basic usage
• Team plan: $495/month
• Enterprise pricing for larger deployments

(+) When to choose Botpress

• You need highly capable conversational AI agents
• You require deep integration with business systems
• You have complex voice and omnichannel needs
• You want robust data analytics for optimizing AI

(-) When not to choose Botpress

• You're a small business with basic needs
• You don't require advanced enterprise features
• Voice interactions aren't a requirement

#5 Yellow.ai: Omnichannel Automation for Enterprises

Yellow.ai provides comprehensive conversational AI for automating customer and employee journeys across all channels, backed by advanced NLP and generative AI models.

Key Features:

• Proprietary DynamicNLP for fast model building
• Omnichannel messaging, voice and employee automation
• No-code chatbot creation with AI assistance
• Agent assist dashboards and campaign insights
• Integrations with CRMs and enterprise systems

Pricing:

• Freemium tier with limited capabilities
• Premium plan pricing based on business needs
• Enterprise pricing based on usage

(+) When to choose Yellow.ai

• You're an enterprise with complex omnichannel needs
• You want the latest generative AI capabilities
• You need to automate end-to-end customer journeys
• You require deep system integrations and customization

(-) When not to choose Yellow.ai

• You're a small business with basic chatbot needs
• You don't require omnichannel and employee automation
• Enterprise pricing is outside your budget

Making Your Choice

Think about what matters most to you:

• How easy is it to set up?
• How much does it cost?
• What apps do you already use?
• Do you prefer calls or messages?
• How many team members need it?

If you're not using Chatbase, Setter AI is probably your best choice. It's quick to set up, works great with Calendly, and keeps conversations feeling natural. Start your free trial here.

Remember: Only Setter AI is the true leader in conversational booking, keeping the entire process within WhatsApp for a seamless customer experience.

Pick the tool that fits your needs best, but remember - the easier it is to use, the more likely your team will actually use it!

‍